TERMS & CONDITIONS

Thank you for shopping with Bayse Brand. We would like you to read our terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.

Your order confirms your agreement to be bound by these terms and conditions, which constitute a legally binding agreement between Bayse Brand Clothing Pty Ltd (ABN 25 634 651 979) trading as Bayse Brand (we, us, our or Bayse Brand) and you.

Promotions & Offers

Purchasing Items On Sale

  • All items purchased on sale (including promotional sale codes) are considered final sale.
  • Any items purchased during our Boxing Day promotional period can be returned for an exchange or store credit. However, if the style was purchased from our sale section, then it is considered final sale and cannot be returned for an exchange or refund.
  • Due to high volume of orders in a sale period, we are unable to exchange items before dispatch. Please double check items before checking out.
  • Please allow up to an extra 24-48 hours for your products to be shipped out due to the influx of orders.
  • Please be patient with our customer care team during this time, our small team works around the clock to pack, send and respond to customer enquiries.
  • Please contact us via customercare@baysebrand.com for any further questions. Alternatively you can reach us via our Instagram.

Bayse Rewards Program

  • Please note that for our Rewards Program the currency used is in AUD (Australian Dollar).

Free Express Shipping

  • Free express shipping for all Australian orders over $250.
  • Free express for all international orders over $250 AUD.
  • Includes full priced and sale.
  • The free shipping threshold will be calculated by the final order total, after all promotion/sale prices are applied.

Copyright

All content on this site (www.baysebrand.com), including but not limited to: information, content, graphic images and program code, such as HTML and JavaScript are also covered under the copyright of Bayse Brand and may not be reproduced in any manner without express written consent of Bayse Brand.

Privacy Policy

Bayse Brand collects customer data which is provided voluntarily in an effort to improve and enhance our customer’s online shopping experience and for marketing and promotional use only. Customers are only added to our e-mail and mailing list if they opt to register or enter a contest. Customers have the option to be removed from the list at any time. This can be done via the link in the email. If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 14 days of the purchase date. Items must be unworn, unwashed, undamaged and unused with all original tags attached.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Time

Bayse Brand is a Melbourne based company, therefore all references to time made on this site and through all other associated material is in Australian Eastern Standard Time, (AEST).

TERMS & CONDITIONS

Return fees are deducted from the refund amount.

Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.

Domestic Returns $9.95AUD

Domestic Exchanges $19.90AUD

International Returns $30AUD

International Exchanges $40AUD

INSTANT REFUND

Receive an instant refund as soon as you lodge your return through our online portal.

Please note there will be a $1AUD authorisation hold.  

Please ensure your item is scanned at a post office within 14 days for domestic and 21 days for international to avoid being charged for your item


INSTANT EXCHANGE

Process an exchange in the return portal and agree to an “instant exchange”

The new item will be dispatched via express shipping.


Please note that all instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the returns policy or the customer fails to return the product we will charge the nominated card. By leaving your nominated card details you are agreeing to the above terms and conditions.

If you receive an item which you believe is faulty due to manufacturing fault or shipping damage please email faulty@baysebrand.com with visible images as soon as you receive the item. 

Please note that items that have been damaged as a result of wear & tear are not deemed faulty. 

We apologise for any inconvenience caused and will treat your claim with priority.

Our Black Friday promotional period will run from the 19th of November and end midnight AEDT on the 29th of November 2023.

Customers can shop 30% offsite-wide.

*No exclusions.

Please note that during this Black Friday promotional period orders may face a 24-48 hour dispatch delay due to an influx of orders.

If customers are unsatisfied with any purchases from our Black Friday promotional period, they are welcome to be returned for a store credit or exchange.

Please note that any style purchased from the final sale section of our website during the Black Friday promotional period can not be returned for a exchange or refund.

For further questions about our Black Friday promotional period, please contact our customer care team at: customercare@baysebrand.com

Products purchased during promotional periods or when using discount codes(excluding the welcome discount)can only be returned for store credit or exchange. Refunds are unable to be facilitated for sale items.

Once you make a purchase from our sale section, it is considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.

It is important to carefully consider your purchase and review the product description before making a decision.

'Welcome10' discount does not apply to final sale items.