This is a full-time, on-site role for a Customer Service/Warehouse Assistant at Bayse Brand. This role requires a highly organised individual with strong attention to detail and the ability to multitask in a fast-paced environment. You will be responsible for managing customer service emails, administrative tasks, and assisting with warehouse logistics, ensuring that all customer orders are processed efficiently. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to work both independently and as part of a team. This role is essential in maintaining the smooth operation of our customer service and warehouse functions, contributing directly to our customers' satisfaction.

Customer Service & Administration:

• Managing customer service emails and handling administrative tasks to ensure smooth operations.
• Liaising with Australia Post and DHL to coordinate customer orders and resolve any delivery issues.
• Onboarding and implementing new customer service policies and procedures to enhance the overall customer experience.

Reporting & Analysis:

• Generating weekly reports, including online sales data, top sellers, sell-through rates, and stock returns.
• Creating weekly staff reports for the Warehouse Manager.
• Compiling weekly Loop return reports.
• Liaising with Shopify Plus, Loop, Gorgias, and Smile.io portals to manage customer service and returns effectively.

Order Fulfillment & Warehouse Management:

• Picking and packing online orders daily to ensure timely dispatch.
• Organising Rendr orders and actioning returns on a daily basis.
• Consolidating shelves and ensuring the warehouse is clean and compliant with safety regulations.
• Assisting with the logistics of warehouse stock intake and distribution to maintain efficient inventory management.

Benefits 

• Opportunity to join one of Australia’s fastest growing fashion companies
• Generous staff discount
• Head office located in Springvale (Onsite parking available)

Please email CV to careers@baysebrand.com

This is a full-time, on-site role for a Fashion Designer & Product Developer at Bayse Brand. This role requires a creative individual with a strong eye for fashion trends, a deep understanding of the design process, and the ability to collaborate effectively with various stakeholders. The ideal candidate will be instrumental in driving the success of our womenswear collections by identifying trends, creating innovative designs, and ensuring the seamless execution of the product development process.

Key Responsibilities:

• Trend Research & Development:

  • Research and identify key trends, items, colours, and styles relevant to womenswear apparel.
  • Prepare mood boards, colour palettes, and graphic concepts for review and approval.

• Collaboration & Collection Planning:

  • Work closely with the Creative Director to plan and develop seasonal apparel collections.
  • Conduct post-seasonal reviews to assess performance and identify growth opportunities.

• Sales & Market Monitoring:

  • Maximise in-season sales by closely monitoring bestsellers and adjusting strategies as needed.
  • Maintain a strong awareness of competitors and market trends to ensure our collections remain competitive and relevant.

• Product Approval & Cost Management:

  • Approve lab dips, strike-offs, prints, and fabrics in a timely manner.
  • Assist in negotiating costs with factories, suppliers, and agents to achieve optimal pricing.

• Campaign & PR Coordination:

  • Coordinate the requirements for campaign and PR samples, ensuring timely delivery and alignment with brand messaging.

• Presentation & Reporting:

  • Present monthly ranges to the Creative Director and Management, providing insights and recommendations.

• Global Sourcing & Travel:

  • Undertake overseas buying and sourcing trips as required, to bring the latest materials and ideas into our collections.

The Ideal Candidate:

• Education & Experience:

  • A tertiary qualification or equivalent in Design/Product Development or a related field.
  • Proven experience in womenswear design and product development, with a strong portfolio showcasing your work.

• Technical Skills:

  • Must possess strong knowledge and proficiency in Adobe Illustrator.

• Soft Skills:

  • Excellent communication skills with the ability to engage across all organisational levels.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Strong prioritisation and time management abilities, with a keen attention to detail.

Benefits 

• Opportunity to join one of Australia’s fastest growing fashion companies
• Generous staff discount
• Head office located in Springvale (Onsite parking available)

Please email CV & Portfolio to careers@baysebrand.com

To keep up to date with Bayse career opportunities, see current job vacancies detailed above or visit our LinkedIn company profile. To contact us regarding careers or to apply for an advertised position, please email careers@baysebrand.com