OUR RETURNS AND EXCHANGES POLICY
- We offer full refunds and exchanges on all full-priced items.
- All returns are accepted within 14 days from the date of dispatch. Items received outside this date will not be accepted.
- All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned).
- Please initiate your refund/exchange via our Return Portal and follow the prompts. If your return has not been approved via our return portal, your order will be sent back to you.
- Returns for refunds and store credits will incur a charge for the cost of the return shipping label, that will be deducted from the refunded amount. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge.
- You will be refunded via the method of payment used. If you use a gift card to pay for your order, the amount will be returned to the gift card.
- Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us. As soon as your order has been delivered, please allow 5-8 business days for your return to be processed.
TERMS & CONDITIONS
Unfortunately, our returns portal does not facilitate countries outside Australia, The United Kingdom & United States.
However, we can still process a return and provide a flat return fee.
Please initiate your refund here and follow the prompts.
For international returns, the customer is responsible for return shipping and reverse duties and taxes.
Once your return is received at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
Return fees are deducted from the refund amount.
Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.
Flat rate fees are displayed in AUD.
Process an exchange in the return portal and agree to an 'instant exchange'.
The new item will be dispatched via express shipping.
All instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the return policy or the customer fails to return the product we will charge the nominated card.
We will charge you the full amount of the product. By leaving your nominated card details you are agreeing to the terms.
Products purchased on sale or promotion (excluding the welcome discount) can only be returned for store credit or exchange. Refunds are unable to be facilitated for sale items.
All items with a discount of 50% or more are strictly final sale items. They cannot be returned or exchanged unless faulty. Welcome10 discount does not apply to final sale items.