We offer refunds, credit notes and exchanges on full priced items within 14 days from the order’s dispatch date (Australian-based customers). For customers located outside of Australia, you have 14 days from the order's dispatch date to receive a refund or credit note, and 21 days for an exchange.

Items received outside of this timeframe will not be accepted.

All items must be returned in their original condition, with tags attached and placed inside the original garment bag. For hygiene and quality reasons, we’re unable to accept returns on items that have been worn, washed, altered, or show signs of damage — including pulls, pet or human hair, makeup, or perfume residue. We kindly ask that you take care when trying on your pieces, especially around makeup, perfume and jewellery, as we can’t accept returns for garments that are damaged during the try-on process.

Your return minus the return label fee (non-refundable) will then be processed, and you will receive a confirmation email.

Bayse reserves the right to deny returns that do not meet or align with our return policy. 

All items from our sale section / marked ‘Final Sale’ cannot be returned.

Please read the product description on each product page carefully.

Please be advised that these items will not be in original condition - Items may be received out of their original packaging, and/or stained due to being on the shop floor at our recent Melbourne Warehouse Sale.

By making a purchase, you are obliged to agree to the terms and conditions at the checkout page.

*Additional discounts (such as the welcome/influencer codes) cannot be used in conjunction with final sale pieces.

Return fees are deducted from the refund amount.

Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.

Domestic Returns = $9.95 AUD
Domestic Exchanges = $19.90 AUD

International Returns = $30 AUD
International Exchanges = $40 AUD

Our returns portal generates Australia Post Standard (Domestic) and DHL Express (International) shipping labels. We ask that you allow 5-10 business days for your return to be received back to us.

All returns must be successfully lodged through our returns portal above.

1. Check that your order aligns with our returns policy.
2. Submit your return via our returns portal.
3. Please ensure your order is taken to the post office within the below timeframes:
   
   Domestic (Australian-based):
   Instant Refund/Exchange & Credit Note - 14 days from dispatch date.
   
   International:
   Instant Refund / Credit Note - 14 days from dispatch date.
   Instant Exchange - 21 days from dispatch date.
   
   
4. Once your return has been delivered to our Warehouse, we kindly ask that you allow 10 business days for your return to be processed accordingly.

Your refund will be issued using the original payment method. If you paid with a gift card, the refund will be credited back to the same gift card.

If your return has not been approved via our portal, please wait for our Customer Care Team for further instructions.

A $9.95 AUD fee will be deducted from your Instant and/or Standard refund to cover the cost of shipping.

Instant Refund
You will receive an instant refund back onto the nominated payment method. Please ship back your return within 14 days of lodging your form, and ensure you have followed all the instructions set out by Refundid. 

Instant Exchange (Size Only)
After your exchange is processed, you'll receive an order confirmation email with your new size. Please return your item within 14 days, to avoid being charged for the item.

Please note, all exchanges incur a $19.90 fee which includes the cost of returning the garment AND dispatching the new order via express shipping ($9.95 + $9.95).

If you are located outside of Australia or the United States, you will need to lodge a returns form for a refund, credit note and/or exchange. 

Returns for a refund / store credit are $30.00, and exchanges are $40.00 AUD.

Once you have lodged your returns form, please ensure it is returned within 14 days if the refund or store credit option was selected, and within 21 days for exchanges.

Please allow 10 business days for your return to be processed. You will receive a confirmation email once your return has been processed accordingly.

Instant Refund:

Receive an instant refund as soon as you lodge your return through our online portal. Simply enter in the same payment details for the order.

You will be prompted to enter the card details associated with the order and a $1.00 authorisation hold will be processed.

Please ensure your item is scanned at the post office within 14 days for both Domestic and International orders, to avoid being charged for your item.

Instant Exchange:

We offer instant exchanges to ensure you receive your new item sooner as opposed to a standard exchange.

Like our instant refund option, the card details associated with the order will need to be entered and a $1.00 authorisation hold will be processed.

Domestic orders have 14 days to have their return scanned at the post office, and International orders have 21 days.


Please note that all instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the returns policy or the customer fails to return the product we will charge the nominated card. By leaving your nominated card details you are agreeing to the above terms and conditions..

Credit notes are processed upon receiving and assessing your return at our warehouse.

Please note, all credit notes are processed in AUD, and contain a 12 month expiry from the issue date.

All items marked ‘Final Sale’ cannot be returned.

Please read the product description on each product page carefully.

Please be advised these items are from our recent Melbourne Warehouse Sale - they will not be in original condition (not enclosed inside a garment bag and may not have the swing tag attached).

By making a purchase, you are obliged to agree to the terms and conditions at the checkout page.

*The welcome discount cannot be used in conjunction with final sale pieces.

If you receive an item which you believe is faulty due to manufacturing or shipping damage, please email customercare@baysebrand.com with visible images as soon as you receive them.

Please note, items that have been damaged as a result of wear and tear are not deemed faulty.

We apologise for any inconvenience caused and will treat your claim with priority.

Once an order is confirmed, we’re unable to amend or cancel due to the fast processing times at our warehouse.

Products purchased during any promotional periods, or when using discount codes (excluding the welcome discount) can only be returned for a credit note or exchange.