RETURNS & EXCHANGES
We want you to absolutely adore your online purchase from Bayse Brand.
If, for a reason, you are unsatisfied you may return the items with the terms below for the pieces you've purchased.
RETURNS INFORMATION
- We offer full refunds and exchanges on all full-priced items.
- Any items purchased from our sale section cannot be returned or exchanged for a refund as they are considered final sale.
- If customers are unsatisfied with any purchases from our Black Friday promotional period, they are welcome to be returned for a store credit or exchange. However if the purchase is made from our sale section, the product is still considered final sale and can not be returned for an exchange or refund.
- Any purchases made from our sale section are considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.
- Products purchased during promotional periods or when using discount codes (excluding the welcome discount) can only be returned for store credit or exchange. Refunds are unable to be facilitated for sale items.
- All returns are accepted within 14 days from the date of dispatch. Items received outside this date will not be accepted.
- All items must be in original condition with tags attached and it their original garment bag (any item that has been worn, washed, damaged or altered cannot be returned). Items not returned as outlined are not eligible for a refund and will be returned to the customer.
- Any garment that has been worn, washed, damaged or altered cannot be returned and will be returned to the customer.
- Please initiate your refund/exchange via our Return Portal and follow the prompts. If your return has not been approved via our return portal, your order will be sent back to you.
- Returns for refunds and store credits will incur a charge for the cost of the return shipping label, that will be deducted from the refunded amount. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge.
- You will be refunded via the method of payment used. If you use a gift card to pay for your order, the amount will be returned to the gift card.
- Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us. As soon as your order has been delivered, please allow 5-8 business days for your return to be processed.
TERMS & CONDITIONS
Unfortunately, our returns portal does not facilitate countries outside Australia, The United Kingdom & United States.
However, we can still process a return and provide a flat return fee.
Please initiate your refund here and follow the prompts.
For international returns, the customer is responsible for return shipping and reverse duties and taxes.
Once your return is received at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
Return fees are deducted from the refund amount.
Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.
Domestic Returns $9
Domestic Exchanges $18
International Returns $25
International Exchanges $40
Flat rate fees are displayed in AUD.
Process an exchange in the return portal and agree to an 'instant exchange'.
The new item will be dispatched via express shipping.
All instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the return policy or the customer fails to return the product we will charge the nominated card.
We will charge you the full amount of the product. By leaving your nominated card details you are agreeing to the terms.
Our Black Friday promotional period will run from the 19th of November and end midnight AEDT on the 29th of November 2023.
Customers can shop 30% offsite-wide.
*No exclusions.
Please note that during this Black Friday promotional period orders may face a 24-48 hour dispatch delay due to an influx of orders.
If customers are unsatisfied with any purchases from our Black Friday promotional period, they are welcome to be returned for a store credit or exchange.
Please note that any style purchased from the final sale section of our website during the Black Friday promotional period can not be returned for a exchange or refund.
For further questions about our Black Friday promotional period, please contact our customer care team at: customercare@baysebrand.com
Products purchased during promotional periods or when using discount codes (excluding the welcome discount) can only be returned for store credit or exchange. Refunds are unable to be facilitated for sale items.
Once you make a purchase from our sale section, it is considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.
It is important to carefully consider your purchase and review the product description before making a decision.
'Welcome10' discount does not apply to final sale items.