SHIPPING & DELIVERY
DOMESTIC (AUSTRALIA):
Standard
ACT, NSW, QLD, SA, TAS & VIC - 17TH OF DECEMBER
NT - 15TH OF DECEMBER
WA - 16TH OF DECEMBER
NEW ZEALAND (INTERNATIONAL):
AUSTRLIA POST INTERNATIONAL EXPRESS
NEW ZEALAND - 13TH OF DECEMBER
DOMESTIC (AUSTRALIA):
EXPRESS
ACT, NSW, QLD, SA & VIC - 20TH OF DECEMBER
NT, TAS & WA - 18TH OF DECEMBER
rest of the world:
DHL EXPRESS
REST OF THE WORLD - 13TH OF DECEMBER
We offer same day delivery to customers in the Melbourne metro area. If your address is valid to select our same day service it will appear as an option in the checkout (within 50KM from head office).
At checkout select Rendr Fast or Flexible.
If your order is eligible for Same Day delivery, it will be displayed at checkout.
Please note that there is a cut-off time for all Rendr deliveries. Any orders placed after the 12pm cut off time will be moved through to a next day service.
For all Rendr deliveries please ensure that someone is home to receive the parcel or it can be left in a safe place.
This service is not available on weekends and public holidays.
All domestic orders are shipped via our delivery partner Australia Post who operate Monday - Friday.
Orders placed on weekends or Australian public holidays will be dispatched the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email that includes information to track your parcel.
Please allow 24 hours from the dispatch date for the tracking service to work.
Customers have the choice of selecting Express or Standard post for the delivery of their parcel.
Express shipping is available for a flat rate of $12.95AUD. Express orders placed before 12pm AEST will be dispatched the same day. Express Shipping can take up to 1-2 business days* with Australian Metro Areas, and 2-4 business days within Australian Rural Areas.
FREE Express Shipping on orders over $250
Standard shipping is available for a flat rate of $9.95AUD. Standard post can take up to 4-5 business days* within Metro Australian Areas and 6-10* business days within Rural Australian Areas.
We ship worldwide. Delivery for international orders are calculated at a flat rate of $30 AUD.
All international orders are sent via DHL Express. DHL Express for all international countries can take up to 3-5 business days.
New Zealand orders will be sent via Australia Post International Express and can be expected within 2-5 business days.
FREE Express Shipping for all International Orders over $250 AUD
Duties and taxes are the customer's responsibility. These are charged during the checkout process. If duties and taxes are not paid at checkout they will be charged upon import into the country. If a customer refuses to pay duties and taxes the order will be cancelled and shipping costs will be deducted from the refund.
We encourage you to look into your local regulations regarding customs and duties fees prior to placing your order.
Due to increased volume, please allow 1-2 days for dispatching during promotions, launches, and sales.
Please note the 'dispatch from' date refers to the first day orders will start to be dispatched.
Please allow 1-3 business day for dispatch to occur.
If multiple items are ordered (pre-order & non-pre-order) the non pre-order items will be held aside and dispatched together as soon as the pre-order items arrive. If you wish to have to them dispatched separately there will occur an additional shipping fee charge. For standard shipping $9.95AUD and for Express shipping $12.95AUD.