FAQ – Bayse Brand

FAQ

FAQ & CONTACT US

Have a question we can help with? Here’s how to reach out directly.

Customer Care Email

Please contact our customer care specialists any time at customercare@baysebrand.com

Available Monday to Friday 8am—4pm AEST.

Collaborations/PR Enquiries Email

Are you an influencer or creative looking to work with Bayse Brand?

Please contact our Collaborations team any time at collaborations@baysebrand.com

Available Monday to Friday 8am—5pm AEST.

We endeavour to reply to all emails within 48 hours. Please note that Bayse Brand customer care is not operational over weekends and public holidays.

FAQS

DO YOU SHIP EVERYWHERE? DO YOU SHIP EVERYWHERE?

Almost everywhere. However, if you’re unsure, or need help email us at info@baysebrand.com or DM us on social media. We’re here to help.

HOW CAN I TRACK MY ORDER? HOW CAN I TRACK MY ORDER?

Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates. You can track your order here once you've received your tracking number. Don’t forget to let us know how much you’re loving your new Bayse pieces and leave feedback on our product pages!

CAN I RETURN SALE ITEMS? CAN I RETURN SALE ITEMS?

Once you make a purchase from our sale section, it is considered final and cannot be returned for a refund or exchange.

It is important to carefully consider your purchase and review the product description before making a decision.

WHEN WILL A STYLE BE RESTOCKED? WHEN WILL A STYLE BE RESTOCKED?

Here at Bayse Brand we aspire to keep ahead of latest fashion trends, therefore cannot guarantee restocks. However, please feel free to sign up on the product page and keep updated via our social media channels, to be notified when your desired item is back in stock.

I WANT TO TRY SOMETHING ON. CAN I VISIT A BAYSE BRAND STORE? I WANT TO TRY SOMETHING ON. CAN I VISIT A BAYSE BRAND STORE?

At this point in time Bayse Brand is currently only an online fashion retailer. However, sign up to our newsletter to be kept informed of when we have special in-person events. We might have one happening near you soon.

FAULTY GARMENTS FAULTY GARMENTS

If you have received an item you believe to be faulty, please submit images of your faulty order here and await confirmation from our Customer Care team. Our Customer Care team will then be in touch to discuss your options.