FAQs

Customer Care

Our Customer Care Team are available from 7am - 3pm AEST Monday to Friday (excluding public holidays).

Live Chat:
We are online and available 7am - 3pm AEST Monday to Friday.

Email:
We endeavour to reply to all emails within 24 - 48 hours. Please note, our team is not operational over weekends (Saturday-Sunday) and public holidays.

customercare@baysebrand.com

Collaborations / PR Enquiries

Are you an influencer or creative and want to work with us?

Please contact our Collaborations / PR Team at collaborations@baysebrand.com

Available Monday to Friday from 7am - 3pm.

Do you ship everywhere?

Almost everywhere. However, if you’re unsure, or need help email us at customercare@baysebrand.com or DM us on social media. We’re here to help.

How can i track my order?

Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates.

You can track your order here (Domestic) and here (International) once you've received your tracking number.

Can i return sale items?

Once you make a purchase from our sale section, it is considered final and cannot be returned for a refund or exchange.

It is important to carefully consider your purchase and review the product description before making a decision.

What is your returns policy during promotional periods or on items purchased using a discount code?

Items purchased during a promotional period/discount code, are eligible to be returned for a credit note or exchange (pending stock availability).

Please note, this excludes our welcome discount.

When will a style be restocked?

Our collections are designed to evolve, so restocks aren’t always guaranteed. Select ‘Notify Me’ on the product page to be the first to know if your favourite style returns, and follow us on socials for the latest updates.

I want to try something on, can i visit a Bayse Brand store?

At this point in time Bayse Brand is currently only an online fashion retailer - however, you may wish to check out our Stockists page.

By signing up to our newsletter, you can keep up to date of when we have special in-person events. We might have one happening near you soon.

Faulty garments

If you have received an item you believe to be faulty, please contact our Customer Care team at customercare@baysebrand.com, and they will then be in touch to discuss your options.