Return fees are deducted from the refund amount.

Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.

Domestic Returns $9

Domestic Exchanges $18

International Returns $25

International Exchanges $40

Flat rate fees are displayed in AUD.

INSTANT REFUND

Receive an instant refund as soon as you lodge your return through our online portal.

Please note there will be a $1AUD authorisation hold.  

Please ensure your item is scanned at a post office within 14 days for domestic and 21 days for international to avoid being charged for your item

INSTANT EXCHANGE

Process an exchange in the return portal and agree to an “instant exchange”

The new item will be dispatched via express shipping.

Please note that all instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the returns policy or the customer fails to return the product we will charge the nominated card. By leaving your nominated card details you are agreeing to the above terms and conditions.

If you receive an item which you believe is faulty due to manufacturing fault or shipping damage please email faulty@baysebrand.com with visible images as soon as you receive the item. 

Please note that items that have been damaged as a result of wear & tear are not deemed faulty. 

We apologise for any inconvenience caused and will treat your claim with priority.

Our Black Friday promotional period will run from the 19th of November and end midnight AEDT on the 29th of November 2023.

Customers can shop 30% offsite-wide.

*No exclusions.

Please note that during this Black Friday promotional period orders may face a 24-48 hour dispatch delay due to an influx of orders.

If customers are unsatisfied with any purchases from our Black Friday promotional period, they are welcome to be returned for a store credit or exchange.

Please note that any style purchased from the final sale section of our website during the Black Friday promotional period can not be returned for a exchange or refund.

For further questions about our Black Friday promotional period, please contact our customer care team at: customercare@baysebrand.com

Products purchased during promotional periods or when using discount codes(excluding the welcome discount)can only be returned for store credit or exchange. Refunds are unable to be facilitated for sale items.

Once you make a purchase from our sale section, it is considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.

It is important to carefully consider your purchase and review the product description before making a decision.

'Welcome10' discount does not apply to final sale items.