Returns Policy:

We offer refunds, credit notes and exchanges on full priced items within 14 days from the order’s dispatch date (Australian-based customers).

For customers located outside of Australia, you have 14 day from the order's dispatch date to receive a refund or credit note, and 21 days for an exchange.

Items received outside of this timeframe will not be accepted.

All items must be in original condition with tags attached and in their original garment bag. Any item that has been worn, washed, damaged, altered or covered in pet/human hair or with makeup/perfume residue cannot be returned.

Your return minus the return label fee (non-refundable) will then be processed, and you will receive a confirmation email.

Bayse reserves the right to deny returns that do not meet or align with our return policy. 

Purchasing items on sale:

If the style was purchased from our archive sale section, then it is considered final sale and cannot be returned for an exchange or refund.  

Due to high volume of orders in a restock launch and/or sale period, we are unable to exchange items or amend details before dispatch. Please carefully double check all details prior to checking out.

During restock launches and sale periods, please allow up to 3 business days for your products to be shipped out.

Please be patient with our customer care team during this time, our small team works around the clock to pack, send and respond to customer enquiries.

Please contact us via customercare@baysebrand.com for any further questions. Alternatively you can reach us via our Instagram (@baysebrand).

Bayse Rewards Program:

Please note that our rewards program currency is in AUD (Australian Dollar).

Free Express Shipping

Free express for all Australian and International orders over $250 AUD.

This is eligible on full priced and sale items.

The free shipping threshold will be calculated by the final order total, after all promotion/sale prices are applied.

All content on this site (www.baysebrand.com), including but not limited to: information, content, graphic images and program code, such as HTML and JavaScript are also covered under the copyright of Bayse Brand and may not be reproduced in any manner without express written consent of Bayse Brand.

Bayse Brand collects customer data which is provided voluntarily in an effort to improve and enhance our customer’s online shopping experience and for marketing and promotional use only. Customers are only added to our e-mail and mailing list if they opt to register or enter a contest. Customers have the option to be removed from the list at any time. This can be done via the link in the email.

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Bayse Brand is a Melbourne based company, therefore all references to time made on this site and through all other associated material is in Australian Eastern Standard Time, (AEST).