SIZE GUIDE INFORMATION
BAYSE BRAND WAREHOUSE SALE 2024
A rare occasion featuring past styles, favourite styles and exclusive styles.
More details to come. Sign-up to learn more and for the chance to win a $500 to spend at our sale.
TERMS & CONDITIONS
We offer refunds, credit notes and exchanges on full priced items within 14 days from the order’s dispatch date (Australian-based customers). For customers located outside of Australia, you have 14 days from the order's dispatch date to receive a refund or credit note, and 21 days for an exchange.
Items received outside of this timeframe will not be accepted.
All items must be in original condition with tags attached and in their original garment bag. Any item that has been worn, washed, damaged or altered cannot be returned.
Bayse reserves the right to deny returns that do not meet or align with our return policy.
Return fees are deducted from the refund amount.
Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.
Domestic Returns $9.95 AUD
Domestic Exchanges $19.90 AUD
International Returns $30 AUD
International Exchanges $40 AUD
Our returns portal generates Australia Post Standard (Domestic) and DHL Express (International) shipping labels. We ask that you allow 5-10 business days for your return to be received back to us.
Instant Refund:
Receive an instant refund as soon as you lodge your return through our online portal. Simply enter in the same payment details for the order.
You will be prompted to enter the card details associated with the order and a $1.00 authorisation hold will be processed.
Please ensure your item is scanned at the post office within 14 days for both Domestic and International orders, to avoid being charged for your item.
Instant Exchange:
We offer instant exchanges to ensure you receive your new item sooner as opposed to a standard exchange.
Like our instant refund option, the card details associated with the order will need to be entered and a $1.00 authorisation hold will be processed.
Domestic orders have 14 days to have their return scanned at the post office, and International orders have 21 days.
Please note that all instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the returns policy or the customer fails to return the product we will charge the nominated card. By leaving your nominated card details you are agreeing to the above terms and conditions.
If you receive an item which you believe is faulty due to manufacturing fault or shipping damage please email customercare@baysebrand.com with visible images as soon as you receive the item.
Please note that items that have been damaged as a result of wear & tear are not deemed faulty.
We apologise for any inconvenience caused and will treat your claim with priority.
Products purchased during promotional periods or when using discount codes (excluding the welcome discount) can only be returned for store credit or exchange.
Once you make a purchase from our sale section, it is considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.
It is important to carefully consider your purchase and review the product description before making a decision.
'Welcome10' discount does not apply to final sale items.